Global Service Programs : Warranty Information

As the trusted global provider of primary and archival data storage solutions, Overland-Tandberg offers NEO and RDX data management and backup solutions that are backed by world-class service and support. OT-Care uplift and extension support offerings serve as a complement to the standard OT-Care product warranty associated with each product, ensuring that our customers have the optimal level of service and support required to meet their particular needs.

OT-Care Product Warranty

Overland-Tandberg Service Levels

Service Feature RTB BRONZE SILVER GOLD PLATINUM
Telephone and Email Support (9*5) • • •    
Telephone and Email Support (24*7)       • •
Live Chat Support (9*5) • • • • •
Firmware Updates and Patches • • • • •
Advanced Replacement, 48 hrs/ 2 Business Days   •      
Advanced Replacement, NBD, Next Business Day (CRU)     •    
Onsite Repair/Replace, NBD, Next Business Day (FRU)     •    
Onsite Repair/Replace, NBD, Next Business Day (CRU/FRU)       •  
Onsite Repair/Replace, 24x7x4hr. (CRU/FRU)         •
Inclusive of All Shipping Costs   • • • •

Choose the OT-Care Product Warranty information for your specific region:

Notes:
  1. Service response time based on geographical proximity to service center.
  2. Additional charges may apply to zones outside the standard coverage area.
  3. Overland-Tandberg will at its sole discretion, select the most appropriate repair method:
    1. Remotely, firmware update etc.
    2. Shipment of a customer replaceable unit (CRU), for installation by customer
    3. Shipment of a new unit/system, for installation by customer
    4. Service call by engineer to repair/replace unit at customer site