Contact Support APAC
Contact Technical Support
You may also open a support ticket by sending an email to support@overlandtandberg.com – please include your contact details and full registration information for the product you are inquiring about.
ATTENTION: Calls opened electronically will be reviewed and responded to by our technical support teams within 24 hours of receipt. If you have a 24x7x4-Hr. entitlement please utilize one of our other phone contact options detailed below to ensure prompt attention.
Telephone:
For urgent, complex problems, or on-site service contract entitlements, contacting our support teams by telephone may be the most expedient option. Please contact the support team in your geography, and have the existing case number, contract or product registration details available when you call.
If you have a purchased services contract, for fastest support please call direct to your assigned service provider. Contact numbers for the provider can be found on the Service certificate that was sent when the product was registered or when the purchased enhanced service or extended coverage was processed. Our Warranty Administration group can provide you with a new certificate if needed. See Warranty Administration section below for contact information Germany: + 49 231 5436 0.
Telephone Support
A Universal International Freephone Number (UIFN) is available in most countries. The UIFN is a free call service for customers to contact Overland-Tandberg Support by telephone.
| CALLING FROM | SERVICE TYPE | CONTACT INFORMATION | CARRIER |
|---|---|---|---|
| Australia | UIFN | 0011 800 TANDBERG = 0011 800 826 323 74 (Toll free) |
Optus & Reach (Telstra) |
| Bahrain | IDD Call | +971 4379 4160 | |
| China | Local call | 400-922-2113 (Local call from anywhere in China) | Accessible from all fixed-line and mobile phones in China. |
| Hong Kong | UIFN | 001 800 TANDBERG = 001 800 826 323 74 (Toll free) |
Reach HK |
| India | Domestic Toll-free | 1800 120 6542 (Toll free) | |
| Indonesia | Local call | (+62) 21 66672760 | |
| Kuwait | IDD Call | +971 4379 4160 | |
| Malaysia | UIFN | 00 800 TANDBERG = 00 800 826 323 74 (Toll free) |
Telekom Malaysia Berhad |
| New Zealand | UIFN | 00 800 TANDBERG = 00 800 826 323 74 (Toll free) |
Telecom NZ |
| Oman | IDD Call | +971 4379 4160 | |
| Philippines | UIFN | 00 800 TANDBERG = 00 800 826 323 74 (Toll free) |
PLDT |
| Qatar | IDD Call | +971 4379 4160 | |
| Saudi Arabia | Domestic Toll-free | 8008971913 | |
| Singapore | UIFN | 001 800 TANDBERG = 001 800 826 323 74 (Toll free) |
SingTel (Non SingTel customers are advised to subscribe to SingTel 001 or use the CALL ME BACK link on the support webpage) |
| Taiwan | UIFN | 00 800 TANDBERG = 00 800 826 323 74 (Toll free) |
Chunghwa Telecom |
| Thailand | UIFN | 001 800 TANDBERG = 001 800 826 323 74 (Toll free) |
CAT Telecom |
| UAE | Domestic Toll-free | 800 84465 | |
| Others | IDD | +49 231 5436 0 | Tandberg Data Asia |
When calling for support using the Universal International Freephone Number (UIFN) or International Direct Dial (IDD) number there is a greeting, then follow this sequence to be connected to a Support Engineer.
- Choose your language – press “1” for English.
- Select the relevant option
- Press “1” if your device is covered by Secure Care Onsite Service Contract. Have you Service Contract reference number ready to provide to the technician,
- Press “2” if your device is not covered by Secure Care Onsite Service Contract and you require technical support.
If you do not wish to make an IDD call, or you do not have access to a UIFN, please send an email to support@overlandtandberg.com.
For all other Asia Pacific technical support questions not under a purchased services contract, please use the following World-wide technical support phone contact information Germany: + 49 231 5436 0